Winorio Casino FAQ

Registration and Account

How do I sign up?
Just visit Winorio Casino homepage and click Sign Up. Provide an email, create a password, and choose your currency. You’re ready to start once you confirm you’re over 18. You may fill out the form directly on the banner under the navigation menu as well.

What if I forget my password?
On the login screen, select Forgot Password and enter your email. Check your inbox for a reset link and follow it to get to the password restoration page. Select the new combination you won’t forget and enter it twice to confirm a new code.

And if I forget my email?
Reach out to Winorio support with details like your username or any payment info. You’ll have to provide some personal information upon request. It’s necessary to confirm your identity. Once verified, you can update your login credentials accordingly.

Can I have more than one account?
No. One account per person, household, or IP. Multiple accounts risk closure and loss of winnings. This measure is necessary for us to meet the industry regulations and own policies.

Is changing my currency possible?
If you ever need to switch—perhaps you moved or started using a new payment system—reach out to customer support. They’ll advise whether a currency swap is feasible, or whether you should continue with your existing choice to avoid confusion.

Which currencies are accepted?
We welcome EUR, GBP, and common cryptocurrencies (like BTC, ETH, and USDT). The platform may also include other fiat and digital options depending on your region. Our cashier page outlines all current currencies available, so check it regularly for updates.

Deposits and Withdrawals

How fast are deposits?
They’re usually instant. You may see the processing time of the selected payment method on the Deposit page. If you don’t see your funds after 1 day, refresh or ask support for help.

How long do withdrawals take?
E-wallets and cryptocurrencies usually process within a few hours (sometimes even minutes). Bank cards and transfers can take one to three business days. Verification steps might also affect processing speed.

Minimum deposit or withdrawal?
The general minimum deposit at Winorio is often €20, though some methods require higher amounts. The usual withdrawal minimum is also around €20. For certain e-wallets or crypto wallets, these limits might differ slightly.

Are there any fees?
Winorio doesn’t usually charge extra deposit or withdrawal fees for standard methods. However, your bank, e-wallet provider, or crypto exchange might impose their own transaction charges. Always check their policy.

Is there withdrawal limit per day week, or month?
Standard daily or weekly withdrawal limits apply, often ranging from €1,000 to €5,000 at the entry level. If you upgrade to a higher Winorio VIP status, these limits can grow to €10,000 or even become unlimited at the Hall of Fame level. Our Terms and Conditions or VIP program details page specify the exact caps based on your rank

Bonuses

How do I claim a bonus?
Most Winorio bonuses require a deposit and the use of a promo code. If you opt for the welcome offer, you’ll typically see a field during the deposit process to enter that code. After your transaction processes, bonus funds or free spins are credited automatically.

What’s bonus wagering?
You must bet a certain amount (like 20x the bonus) before cashing out bonus-related funds. Failing to meet this requirement often leads to removal of the bonus and associated winnings.

What if I can’t finish wagering?
If you can’t meet the wagering requirement, you can either keep playing until the bonus expires or request a withdrawal of your deposit. This action cancels any remaining bonus balance but returns your real-money deposit to you. Always check how many days you have left to fulfill the terms.

Can I get a personal bonus?
Yes! Winorio offers “tailor-made” promotions for certain players, especially those in higher VIP tiers. If you have a favorite game style or deposit pattern, drop a line to your VIP manager or email support.

Safety and Responsible Gaming

Is my data protected?
Yes. We use encryption to secure your info and never share it without approval. SSL-encryption secures all information you enter to Winorio Casino website.

Do I need ID verification?
Yes, it’s an essential step of the KYC procedure. And of course, we’ll ask you to verify yourself before processing the larger deposits or withdrawals, yes. Upload valid documents to prove identity and avoid fraud.

How long does verification take?
The process usually finishes in 1–2 days, but some delays are acceptable. Ensure to upload clear photos and valid information. We’ll notify you if we need more info.

Can I limit my losses?
Absolutely. Set deposit limits, request cooling-off periods, or self-exclude. We want you to play responsibly.

How do I close my account?

If you no longer wish to maintain a Winorio account, email support or use live chat to request permanent closure. We’ll settle any remaining balance and confirm your decision.